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Website disclaimer, copyright and privacy and use of Cookies

Disclaimer

Citizens Advice Charnwood has tried to ensure that the information on this website is accurate. However, Citizens Advice Charnwood will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Charnwood endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.

Citizens Advice Charnwood assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Charnwood, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

Copyright

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice Charnwood and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Privacy policy and data protection

Data protection

Citizen Advice Charnwood complies with the Data Protection Act 1998 (the "Act"). For the purposes of the Act, Citizens Advice Charnwood is the Data Controller.

The Citizens Advice service is committed to safeguarding your privacy, while providing a high quality of service. The Citizens Advice service will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Your personal information

When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Citizens Advice Charnwood makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we've received it, Citizens Advice Charnwood cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website www.charnwoodcab.org.uk; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

Cookies

Cookies are small files which place limited amounts of anonymous information on your device, for example, your computer or mobile phone. They cannot be used to identify you personally. We use cookies to measure how many people are using our site so we can make sure that there is enough capacity to make it work efficiently, and look at ways we can make it easier to use.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

Cookies which may be set by this website

Cookie name

Description

Purpose

How long does this cookie stay on my computer?

cP_Session

Content Management System cookie

This cookie will only be set if required for security purposes e.g. when you log in to the site or fill in an online form.

Until you close your browser.

_utma
_utmb
_utmc
_utmz

Google Analytics cookies

If you allow us to set them, these third-party cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.

_utma: 2 years
_utmb: 1 hour
_utmc: until you close your browser
_utmz: 6 months