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What will happen if I drop-in to one of the Citizens Advice offices?

When you arrive one of our reception staff will welcome you and ask you to fill in a form with your details. This information is confidential but is needed for our records.

You will then be offered a short session with a generalist adviser who will listen to your problem and then provide or direct you to the help that is needed. If you have any paperwork relating to your problem it is important to bring it in with you. Depending on your particular needs and how complicated your problem is, you may be offered an appointment with a specialist adviser, for instance with our Money Advice or Welfare Benefits team. In some cases you could be directed to a different organisation that is better placed to help you.