What will happen if I drop-in to one of the Citizens Advice offices?
When you arrive one of our reception staff will welcome you and ask you to fill in a form with your details. You will then be offered a short session with a generalist adviser who will listen to your problem and then provide or direct you to the help that is needed. If you have any paperwork relating to your problem it is important to bring it in with you. Depending on your particular needs and how complicated your problem is, you may be offered an appointment with a specialist adviser, for instance with our Money Advice or Welfare Benefits team. In some cases you could be directed to a different organisation that is better placed to help you.
At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives. We only ask for the information we need.
We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we - only access it when we have a good reason - only share what is necessary and relevant - don't sell it to anyone.