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Who will I see when I drop-in?

One of our generalist advisers. All of our advisers are trained and competent volunteers who have access to a comprehensive information system and are supported by a team of well qualified supervisory staff.

If the adviser feels that you need to see a specialist adviser, then you will be offered an appointment. Specialist advisers are volunteers who are experienced in specific areas, or highly skilled caseworkers specialising in money advice and welfare benefits issues.