Be scam aware - top tips during lockdown

New Citizens Advice research revealed that 1 in 3 have been contacted by a scammer since the Coronavirus outbreak — including 1 in 2 in the group most at risk from the virus.
If you're worried you, or someone you know, could be getting scammed take the following steps:

  • Look into installing a call blocker to help combat telephone scams
  • Talk to your or their bank immediately if there is any suspicious activity or transactions from their account or credit cards
  • Report the scam to Citizens Advice who will give you advice on what to do next and report the scam to Trading Standards
  • Report the scam to Action Fraud on 0300 123 2040
  • If you or someone you know is struggling to pay bills or outstanding debts Citizens Advice may be able to help

You can also take the following steps to safeguard yourself and others:

  • Be suspicious if you're contacted out of the blue, even if it's from a name you recognise
  • If it sounds too good to be true it probably is
  • Never send money to someone you've never met
  • Never give out your bank details unless you are certain you can trust the person contacting you
  • Don't be rushed – you never need to make a decision straight away and if you feel pressured say "no"
  • Suspect a scam? Hang up, wait five minutes to clear the line or use another phone to call
  • Don't suffer in silence – speak out about scams