Peter contacted us at the height of the pandemic. He lives alone in social housing and has a recurrent mental health condition. He had been unemployed for some time due to ill health and had accumulated a number of debts including for electricity and rent.

He was facing eviction but our Debt Adviser negotiated with the Council and. they agreed to set aside the possession order so Peter could stay in his flat. His rent is now deducted from his benefits.

Peter's total debts came to less than £20,000, he had no assets and was unlikely to be able to increase his income in future. A Debt Relief Order (DRO) to clear what he owed seemed a possible solution. He accepted that this would have an impact on any future credit but his main concern was to clear his debts and start again. The Debt Adviser contacted all his creditors who consented to put any further action on hold while the DRO was processed. She also referred him to our Energy Adviser to help him switch provider and reduce his future bills.