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Research & Campaigns

The stories our clients tell us provide a unique insight into the problems faced by people not only in Charnwood but across the UK. The number of clients Citizens Advice works with annually makes it possible to spot trends and comment with authority on the strengths and weaknesses of different policies.

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Our News Room

Citizens Advice Charnwood signs the Armed Forces Covenant - Click here to find out more

Be a Friend and help CALM Charnwood

Posted: Thu, 25 Jan 2018 13:02

CALM, Citizens Advice Local Movement, is a new scheme being launched by volunteers at Citizens Advice Charnwood. They say that anyone can experience problems at any time and that getting the right advice and support can stop problems getting worse and help people find a way forward.

Paula Tobin, Operations Manager for Citizens Advice Charnwood, says: "People don't always realise that we are a charity and rely on local donations to keep the doors open for everyone. We want to let people know what we do and how they can help us to make Charnwood a better, kinder, safer and more informed place to live and work".

The CALM scheme invites individuals and groups to become Friends of Citizens Advice Charnwood and help CALM Charnwood by making regular donations or by raising money to support the charity's work. Donations directly support the costs of keeping the generalist advice service operating from offices in Loughborough and Shepshed, including sessions in Syston from February. Generalist Advisers are all fully trained volunteers who give their time freely to help others.

Staff and volunteers are also offering to meet with local groups, giving presentations about the work of Citizens Advice and the difference it makes to individuals and families in the area. Their aim is to get the charity, one of the oldest in Charnwood, better known and more widely understood and to encourage individuals and groups to become Friends by joining CALM Charnwood. If your group or organisation would like to host a presentation please contact Paula Tobin on 01509 221220 or email admin@charnwoodcab.co.uk. More information and joining forms are available on this website under Donations.

Citizens Advice Charnwood exposes 10 things employers say to mislead people about their rights

Posted: Thu, 15 Jun 2017 13:12

Asking people to become self-employed if they want to keep their jobs or telling agency staff they don't have a legal right to sick pay are just some of the things employers say to find ways around people's rights at work, Citizens Advice Charnwood can reveal.The national charity has identified 10 common things that some employers say to try and mislead people about their rights.
In the 12 months to April, Citizens Advice Charnwood helped 308people with a problem at work.
People were most likely to ask Citizens Advice Charnwood for advice on:

  • Pay and entitlements, such as sick pay
  • Contract terms and conditions, such as whether they were workers or self-employed
  • Dismissal

All employees are entitled to basic rights such as national minimum wage, sick pay, holiday pay and fair treatment during pregnancy.
However, issues such as contract types and unclear employment status can leave workers unsure about what they're entitled to, and allow unscrupulous employers to find ways of depriving them of pay and protections.
Now Citizens Advice Charnwood is exposing 10 things employers say that attempt to undermine people's rights and setting the record straight on how they should be treated.

Citizens Advice Charnwood Chief Officer Ian Dennis said:
"Unscrupulous bosses are using excuses to duck out of giving people the rights they're entitled to."People with complicated working arrangements such as flexible hours, temporary or agency contracts can find it particularly difficult to work out what their rights are, allowing some bad bosses to trick them out of pay and entitlements.
"Anyone who thinks they aren't being paid properly or are worried about things their boss has said should come to us for advice, so we can help clarify their rights and work out what to do next."

10 things your boss shouldn't say

If you hear any of these, get advice:
"You work for us, but you'll need to pay your own national insurance contributions."
"We can't afford to pay you any more - you'll have to go self-employed."
Being asked to pay your own national insurance or to go self employed when nothing has changed are signs of 'bogus self employment' - where your boss claims you are self-employed but you're not.
This saves employers money as they don't pay national insurance on your wage - or need to pay you minimum wage, holiday pay, sick pay or maternity pay either. Check your employment status -if you think you are an employee, ask to be treated like one. Get advice on how to approach the conversation.

  1. "Your disability means you don't do as much work as others, so we're not going to pay you minimum wage."
    "You were traveling between clients - so we didn't pay you for those hours."

Every employee should get national minimum wage, and you should be paid for all the time you spend at work. HMRC can help resolve problems with underpayment - Citizens Advice can guide you on next steps.

  1. "You're pregnant? Great! But we're worried you won't cope so we're cutting your hours."
  1. "You're having a baby next year? We'll need to take you off that important project now."

Your working arrangements during pregnancy should stay the same unless you ask for a change - any changes imposed on you are discrimination. Let your boss know that you want to continue work as normal, and if they insist on changes get advice.

  1. "We don't have to pay you redundancy pay because you're on a zero hours contract."

Wrong - some zero hours workers are entitled to redundancy pay. You need to have been working for your employer for two years or more, usually doing at least one shift a week. Citizens Advice can help you work out if you qualify.

  1. "We need to close for the next two days for stock taking, so you'll need to take holiday."

If your employer needs you to take holiday, they should give you twice as much notice as the length of holiday needed. If you aren't given proper notice, you should be paid and not asked to use leave. ACAS can liaise with both parties to resolve problems with leave if a discussion with your employer doesn't work.

  1. "You work through an agency, so you don't get sick pay."

Agency workers should be paid sick pay by the agency. Check if you qualify for sick pay and work out your next steps.

  1. "We took you off the rota, so we don't owe you sick pay."

If you've already agreed to work the hours and you've been absent long enough to qualify, you should get sick pay.

Citizens Advice top tips for tackling problems at work

  1. Keep evidence - keep hold of letters, payslips, emails and texts, and note down a record of conversations you've had which could be used to support your case.
  2. Talk to your boss - problems may arise from honest mistakes or misunderstanding the law. If you don't feel confident having a conversation one to one, ask a colleague or Union rep to join you.
  3. Have a more formal discussion - if the issue isn't resolved with an informal conversation, the next step is to raise a written grievance which should give you the chance to discuss your issue formally. ACAS has guidance on what to do.
  4. Get advice - if you're still not getting anywhere, speak to Citizens Advice, your Trade Union or to ACAS. Options might include using dispute resolution to liaise with your employer, or going to an employment tribunal.

Rotary praised for Citizens Advice aid

Posted: Thu, 04 May 2017 16:23

Citizens Advice Charnwood welcomed Shepshed Charnwood Rotarian Paul Miles to thank the club for its recent charity donation.
Though supported by Charnwood Borough Council and Leicestershire County Council, Citizens Advice Charnwood is a charity and depends heavily on receiving funding from public donations.
Formed in the 1940s, the bureau is busier now than at any other time in its history.
It receives nearly 200 phone calls and more than 450 clients pass through each month. There are eight paid staff but the bulk of work is carried out by mre than 40 advisers who volunteer their time to help others.
A spokesperson for Shepshed Charnwood Rotary Club said: "The Rotary club is very pleased to be able to support the organisation in helping the local community."
Rotarian Paul thanked the staff and volunteers for their hospitality and for an interesting and informative visit.

Changes which may affect your household finances this year

Posted: Mon, 24 Apr 2017 12:15

PRESS RELEASE

Citizens Advice Charnwood highlights changes which may affect your household finances this year

April marked the start of the new financial year, and new rates for wages, benefits and tax came into force along with changes to pensions and savings.

Now the charity is encouraging people to see whether these changes will affect their household finances, so they can plan their money ahead.

Ian Dennis - Chief Officer of Citizens Advice Charnwood said:

"Keeping on top of changes that can affect your finances is one of the key ingredients to managing your money today and planning for tomorrow.

"It's important to get to know which new rules will apply to you, and the difference they could make to your budget.

What you need to know

Income

  • The National Living Wage for people over 25 will rise from £7.20 to £7.50 on 1 April. There are also increases to the national Minimum Wage for younger workers. You can find out your minimum wage rate at: https://www.gov.uk/national-minimum-wage-rates. From 1 April, 18-21 year olds who start a new claim for Universal Credit will not be automatically entitled to the housing element of the benefit. There are a number of exemptions, such as parents of children.
  • From 2 April 2017, the standard rates of statutory maternity pay, statutory paternity pay, statutory adoption pay and statutory shared parental pay will rise from £139.58 to £140.98 per week (or 90 per cent of the person's average weekly earnings if lower).
  • From 3 April, new claimants for ESA aged 25 or over who the government assesses as capable of working at some point in the future will receive £73.10 a week - £29.05 less than previously. This does not affect people who have already been assessed for ESA. New claimants under 25 will receive £57.90 throughout their claim.
  • From 6 April 2017, child tax credits will be restricted to two children. If you already have two or more children, you won't be affected - the limit only applies to children born after April 6. There are also a number of exemptions, for example for twins.

Taxes

  • From 6 April, the personal allowance will rise from £11,000 to £11,500. This means you'll only pay tax on earnings over £11,500.
  • The higher rate tax threshold will also rise from £43,000 to £45,000. This means that you'll only pay higher rate tax (40%) on earnings above £45,000.
  • Annual Council tax in Charnwood will rise by £4.47 on 1 April. Details can be found at http://www.charnwood.gov.uk/pages/ctbanding

Pensions and savings

  • From 6 April, people can access up a total £1500 from defined contribution pensions in order to pay for financial advice, at a rate of £500 a year. Don't forget you can also access free, impartial pensions guidance, from Pension Wise if you're aged 50 or over.
  • The state pension will rise by 2.5% on 6 April 2017. For people who reached retirement after April 2016, this will rise to £159.55 a week and £122.30 for anyone who retired before April 2016.
  • From 6 April, the amount you can save in an ISA will rise from £15,240 to £20,000 a year, meaning that you can save more money without paying any tax on the interest you earn.

Ends

Contact: Ian Dennis, Chief Officer 01509 221220

'Things came to a head when she phoned for £2k for US scammers'

Posted: Tue, 02 Aug 2016 17:08

By Ciaranfagan | LEICESTER MERCURY Posted: August 02, 2016

Scammers approach people by phone, post and online.
An anti-scam campaigner has spoken frankly about how his elderly mother fell victim to a series of frauds.
John, a volunteer at Citizens' Advice Charnwood, spoke out as a warning to others after his mother got into extreme financial difficulty after being targeted by phone and by mail. His full name is being withheld to protect his mum's identity.

The organisation has teamed up with trading standards officials across the city and county to run a campaign which will highlight the many ways in which fraud gangs part people from their cash.
It will seek to help people, such as John's mother, who lost thousands of pounds to "free'' prize draws, fake lotteries, over-priced health supplements and cosmetics catalogues and messages about prizes they have 'won'. Scammers target their victims by mail, telephone, text message and online Citizens' Advice Charnwood said.

"My mother had been a nurse, midwife and health visitor, and was in her late 70s when she started sending money to enter various lotteries across the world," John said.
"She never won a penny. Unperturbed, she moved on to catalogues selling creams, lotions and potions, sending money to receive large prizes she was told she'd already won.
"All she ever received was cheap jewellery and tat worth a few pence. I explained so many times that she was sending money to scammers and she always agreed. But there was something at the back of her mind that she might win big, and the next day she would carry on as before."
At one point, he said, his mother gave her debit card details to scammers and lost cash.
He said: "At times she lost so much she couldn't pay her bills and I had to help out. Things came to a real head when she phoned me at work to ask me to get her £2,000 from her account to send to scammers in the USA by Western Union transfer.
"My relationship with her became very difficult as she was giving away all her money and leaving herself short. The irony is that she didn't want the money for herself, she wanted to give it to me and my family, even though I didn't need it as I had a good job."

Fraud gangs hit people in Leicestershire to the tune of £1.2 million last year, according to a report by Leicestershire Police earlier this year.
In march, the force said it believed 8,000 people fell victim to various forms of fraud in the city and county last year, collectively losing £1.27 million.

Ann Bates, scams team worker at Citizens' Advice Charnwood, said the new team would visit people it knows have been targeted or who are believed to be at risk.
She said: "We often find these same victims are being telephoned numerous times a day by scammers trying to get their money, because unscrupulous companies sell their details on to other scammers.
"Some people tell us they feel foolish for getting sucked in, but these are cleverly-constructed frauds and victims come from all walks of life. It's not just the money, I've seen people who have effectively lost control of their lives, spending their days in an endless cycle of dealing with the post, going to the post office and doing filing.

"As their details are sold on, more post arrives, eventually the house starts to fill up and it gets harder to cope with the mail. The reality is the prizes don't exist, the draw will never take place, all the effort is wasted, and their hard-earned cash ends up funding criminals."

The Scams Project wants to hear from people who are currently losing money to scammers. It will help the victims regain control of their lives and do its best to undo the damage.
For those who have not yet been targeted, its advice is simple.
If you receive an unsolicited offer – whether it is a notification of a win in a lottery you have never entered or the promise of any other kind of prize – the best policy is to ignore it. Offers arrive in the post, by e-mail, online or by phone.
The project is keen to build up a picture of the latest trends in these frauds and would like to see any literature sent out by fraud gangs.
If the story of John's mother's experience sound familiar to your own, contact the Citizens' Advice local helpline on 0300 330 1025, or drop into your local Citizens' Advice office.

CAB assists more than 350 people through its Shepshed service

Posted: Wed, 25 May 2016 12:21

Loughborough Echo

More than 350 people have been helped by the Citizens Advice Bureau in Shepshed - with 35 per cent of concerns relating to benefits.
A report by Charnwood Citizens Advice Bureau was prepared for Shepshed's Annual Parish Meeting on Wednesday May 18.
The service offers free and independent advice in areas such as welfare benefits, debt, employment, housing, consumer and relationships.
Shepshed Town Council supports Charnwood CAB by funding the service in Shepshed and by hosting it in the Shepshed Community Centre and Town Council building.
The report says over the last financial year more than 350 Shepshed residents have used the service resulting in more than 1,000 activities, face to face interviews, letters, phone calls, relating to nearly 1,500 advice issues.
Problems with benefits account for 35 per cent of all issues raised by Shepshed clients, debt represents around 23 per cent and employment accounts for about 10 per cent.

£1m milestone for CAB service

Posted: Wed, 27 Apr 2016 12:16

Loughborough Echo 27.4.2016
by Matt Jarram

An Information, debt and advice service has managed to record financial outcomes of more than £1m for its clients over the last year.

Charnwood Citizens Advice Bureau (CAB), based in Woodgate, Loughborough, is an independent charity offering free, confidential, independent and impartial information and advice to those who live or work in Charnwood.
CAB says it is delighted to report that in the year 2015/16 the service recorded financial outcomes of £1.1m – this is income it has gained for its clients by helping them claim refunds on goods and services, unpaid wages and redundancy payments, rent deposits and tax rebates.
Paula Tobin, chief officer and operations manager, said: "We have supported clients in claiming charitable grants and the benefits to which they are entitled. We have helped clients manage their debt, challenge liability, renegotiate repayments and write-offs".
"It is not just our clients who benefit from these gains but the local economy as more money in the pockets of local people means more to be spent in local shops and businesses".
"Many people think we are a Government department or a branch of a national charity, and this is a misconception we really need to dispel. We are, in fact a local, independent charity; we receive no national funding. We do not benefit from TV advertising or national fund-raising campaigns. We don't cold call for donations. We don't pull on heart strings. We don't run coffee mornings".
"Since 2008 over 100 bureau across the country have closed or been lost through merger. Derby City CAB is under threat – if it closes Derby will be the first city in the UK not to have a CAB. We are very lucky in Charnwood as we continue to be supported by both Charnwood Borough Council and Leicestershire County Council".
"However, other funding streams have dried up and things are very tight but we can avoid the fate of other CABs with the support of our local community.
Just 50p a month for each adult in the borough would secure our future".

CAB surgeries planned for doctors' patients

Posted: Wed, 13 Apr 2016 16:59

Loughborough Echo 13/4/2016
By Matt Jarram

Citizens Advice Bureau officers are working with the public inside five local doctors' surgeries as part of a ground-breaking project.
Doctors are referring patients to the service after an appointment, which aims to help them battle problems with housing and benefits that have led to conditions such as depression. The project is funded by West Leicestershire Clinical Commissioning Group (WLCCG) and run by Charnwood Citizens Advice Bureau (CAB), based at Woodgate in Loughborough. Bina Sakaria, case worker at CAB, said the project is about getting to the heart of the underlying issues and to reduce the time that GPs spend with patients tackling these complex issues.

She told the Echo: "We have found that a lot of our clients have severe mental health problems. These people need continuity. They will take a lot longer with doctors, such as if they are suffering with problems at work, they will talk about work and doctors do not always have that type of time. "People are being given anti-depressants but we need to find the underlying issues". "One client was struggling with work and looking after elderly parents so he gave up work, we helped him sort his problems out". "We can spend an hour with them and that costs less than a GP's hour".

The project is being funded for six months and is based at six GP surgeries. This service does not affect the work carried out at its Woodgate base.
The surgeries involved are: Barrow Health Centre (Monday 9.30am); Highgate Medical Centre, Sileby (Monday 2pm); Field Street Surgery, Shepshed (fortnightly – Wednesday 9.30am); Woodbrook Medical Centre, Loughborough (fortnightly – Thursday 1pm); and Rosebery Medical Centre, Loughborough (Wednesday 1pm).

Doctors will refer patients to the service once they have had an appointment. Problems tackled include welfare benefits, housing matters, employment issues, relationship breakdown, debt management and utility issues. The advice is free, independent, confidential and impartial. CAB will see on average 10 patients a day. The majority of these patients are suffering with depression.

Bina added: "It is working really well. At the end of the project we will see if it has made a difference to the GPs workload. We can save the GPs time and reduce some of the visits". "If you are going through a relationship breakdown it is very traumatic and you could feel down and low – what to do with money, housing and children and having us there could help with the practical side of things".

CAB issues appeal for more volunteers (Loughborough Echo 11.2.16)

Posted: Thu, 11 Feb 2016 16:52

CAB issues appeal for more volunteers

YOUR Citizen Advice Bureau (CAB) needs you! Shepshed is looking to recruit more volunteers to run its Citizen Advice Bureau (CAB). The CAB is located in the Charnwood Road Community Centre. They offer people free independent advice and no appointment is necessary. The CAB are open at the following times – Wednesday 9.30am to 1pm and Friday 9.30am to 12.30pm.

At a recent full council meeting, Coun Jennie Lennie said that CAB is calling for more volunteers. She said "It sounds from the volunteers that it is a very rewarding job they do for the community such as managing debt and benefits, but it is much wider than that. If anyone would like to be a volunteer or know of anyone who would like to then get in touch with CAB".

Councillor Christine Radford also said it is rewarding work for the retired who would like to keep their mind active . You can call 01509 506663 for more information.

Is this the big clothing rip off?

Posted: Tue, 05 May 2015 13:27

Charnwood Citizens Advice Bureau
PRESS RELEASE

Citizens Advice Bureaux across Leicestershire have received reports from people who have felt conned by companies offering to buy their unwanted clothes.

Ann Bates, Consumer Information Gathering Project Officer with the CAB, explained they've received several complaints recently from consumers who sold their clothes to online companies, but hadn't received any money.

She said "There are several online companies who operate locally advertising buying unwanted clothes for cash. They offer to arrange to pick up bags of clothing, grade them, and send out a payment within a week to ten days. None of the people who have spoken to us had received any money. They have all contacted the companies involved and some said that staff had been quite rude to them. One person had even collected clothes from friends and neighbours so that the money raised could be donated to a specific charity."

"We are worried that the reports we have had are just the tip of the iceberg. Several of the victims felt that as the amount of money involved was only a few pounds reporting it seemed trivial. We think that many people may have simply put this loss down to experience. Whereas if this is happening to a large number of people then it is a serious matter - the resale of secondhand clothing is big business."

If you live in the Leicestershire area and have a similar story please give Citizens Advice a call on 0300 330 1025 or drop into your local CAB. You will need to have full details of the name and address of the company that took your clothes away. CAB say they want to see how big the problem is so that they can work with Trading Standards, if necessary, to make sure that these traders operate within the law.

For more information contact:
Ann Bates vso@charnwoodcab.co.uk Tel: 01509 221204 (Mon – Weds)

Website: www.charnwoodcab.org.uk Twitter: @CharnwoodCab Facebook: CharnwoodCab

Notes to editors:

  1. 1. The Consumer Information Gathering Project is based at Charnwood CAB, but works with CABx across Leicestershire. It works together with Leicestershire Trading Standards sharing information about unfair trading. More information can be found here www.charnwoodcab.org.uk/consumermatters
  1. 2. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk

CAB volunteers are praised for their contribution - Loughborough Echo

Posted: Fri, 14 Nov 2014 16:59

Charnwood Citizens Advice Bureau in Loughborough celebrated the contribution that volunteers and staff have been making to the local community for 75years. The event was geared around the 1940s. Jo Freeman, fund-raising assistant at the Charnwood CAB in Woodgate said 'we had a fantastic time celebrating with new and old volunteers, partners and businesses from all over the county. We raised money for our service but more importantly we raised awareness of our service. Recent research on the impact of the Citizens Advice service found that by helping people solve the problems they face, our service delivers a value to society of at least £750m each year, of which £600m is attributed to services provided through the bureau'.

Recruits Appeal - Loughborough Echo

Posted: Fri, 05 Sep 2014 16:53

A volunteer recruitment drive is being held in Loughborough next week. Following a successful drive in January where 10 new volunteers were recruited into roles with Youth Shelter, The Bridge and Charnwood CAB, Charnwood Connect is running volunteer workshops on Tuesday September 9. Louise Hall, volunteer co-ordinator said: 'We want volunteers to have a positive experience, gaining skills and knowledge which are useful to them, whilst adding value to the services delivered by agencies. People will have the opportunity to get a realistic idea of what it is to be a volunteer and how they can make a contribution. 'There are a variety of volunteer roles available, such as advice giving, befriending, administration support, fund-raising, sorting donations and reception duties. There is something to suit everyone'. To get involved, or for more information, register beforehand by contacting Louise Hall on 01509 260500 or by emailing assistance@bridgehousingservices.com

Collaboration with the University of Cape Town, South Africa

Posted: Tue, 02 Sep 2014 16:42

Moya Hoult, Bureau Manager and lead on the Big Lottery funded project 'Charnwood Connect' joins Gillian Rasdell from Loughborough University's Knowledge Management Research Group on a visit to the Library & Information Studies Centre at the University of Cape Town. The visit is a great opportunity to share experiences of knowledge management teaching, research and practice with academics and practitioners in South Africa. The Charnwood Connect project will be showcased to support the development of a community of practice with voluntary sector managers in Cape Town. A workshop will be the main catalyst for developing these partnerships where the 'joined up' way of thinking about information and knowledge management in the Charnwood voluntary sector will be shared and feedback sought.

Charnwood Together AGM

Posted: Thu, 22 May 2014 11:07

Charnwood Together is a group of organisations from across the region working together to make the Borough a great place to live and work.

They recognise the value and hard work that organisations, communities, volunteers and other individuals bring to Charnwood and aim to highlight as many of these fantastic achievements as possible.

It is also their aim to help encourage and support others to achieve the same.

Chair runs to raise funds for bureau - 6th April Brighton Marathon

Posted: Thu, 20 Mar 2014 11:55

Chairman of Charnwood Citizens Advice Bureau, David Rodgers will be running the Brighton Marathon to raise money for the charity based service on the 6th April.

With 50 years working with the CAB, Mr Rodgers, aged 71, hopes to raise money to support the service, which offers voluntary advice to members of the public within the Charnwood area. He said: ''It is a charity which does a great deal of good for a great number of clients. Much of its services are delivered by volunteers. In short, it deserves all the support that it can get.''

The Brighton marathon, which is the second largest running event in the UK, seemed a natural choice for Mr Rodgers as his daughter and her partner live in the town.

With past running experience in his late 40's and 50's, including a 3 hour 45 minute run in the London marathon, Mr Rodgers hopes to re ignite his interest with organised running. He said: ''I am now reaching 72, so I need to get on with it.''

Having stepped up his training to six days a week, including five short runs during week days, and a challenging run from Barrow Upon Soar to the Beacon and back every Sunday, Mr Rodgers said: '' I feel all ready to go.''

To support David and Charnwood Citizens Advice Bureau, use the donation link http://bit.ly/OAbWHr on this website.

Article by Gemma Murdoch
Demontfort University Undergraduate
March 2014

Energy Saving Tips At Market Stall

Posted: Thu, 06 Feb 2014 11:15

ENERGY saving advice will be available at Loughborough Market next Thursday, January 30, as part of a national campaign. The Rural Community Council for Leicestershire and Rutland will be running the stall with Charnwood Citizens Advice Bureau and the Warm Homes Officer for Charnwood, giving away freebies, energy booklets and leaflets as well as advice.
It is being run as part of Big Energy Saving Week, a national campaign to help people cut their fuel bills.

Charnwood CAB Annual General Meeting

Wed, 04 Dec 2013, 19:00 - 21:00

The AGM is open to all.

Staff Christmas lunch

Wed, 04 Dec 2013, 12:30 - 15:30

MENU

Starters:Filo Prawns with Sweet Chilli Dip

Pâté served with Warm Melba Toast and Onion Chutney

Beef Tomato and Goats Cheese Bruschetta

Chicken Goujons with a Cool Tzatziki Dip

Main Courses:

Topside of Roast Beef and Yorkshire Pudding
Sliced Roast Turkey with Irish Stuffing

Succulent Chicken Breast stuffed and wrapped in Bacon

Grilled Salmon Fillet with a Honey, Lemon and Ginger glaze

Mushroom and Stilton Pie

Lambshank

Cauliflower and Brocolli Bake in a cheese sauce
All served with a selection of Potatoes and Seasonal Vegetables Desserts:

Christmas Pudding and warm Brandy Sauce
Chocolate Gateau with Fresh Cream

Lemon and Lime Cheesecake
Profiteroles dripping with Chocolate Sauce

Ebefs - What Head Office are looking for and what to do about it

Posted: Mon, 18 Nov 2013 11:55

Calls for Evidence are currently as follows:

There is now an EBEF List for the attention of the Advice Session Supervisors so they can add details of EBEFs arising from the cases they are checking. Target for this is 2 EBEFs raised per ASS per month - although they are free to do more!

Favourite subjects in Charnwood at the moment are:-

Payday loans
Job Centre problems - particularly sanctions
Changes to benefits and charging regimes

Passwords

Posted: Mon, 18 Nov 2013 11:45

PETRA is now up and running and the password has to change every 60 days. Details about this from Kusum, Sandra or Mike.

Consumer Matters

Posted: Mon, 18 Nov 2013 11:42

November is National Consumer Month and Citizens Advice and the Trading Standards Institute are encouraging people to be more careful when buying a used car. Useful information about this can be found on this Website, on Adviceguide and the National website and on our Facebook and Twitter pages. There is also a very good video taking people through the top tips for buying a used car which can be accessed via http://ow.ly/qlTLR

Bank Holiday Closures

Posted: Mon, 18 Nov 2013 11:40

Christmas Closure from 4pm on Monday 23 December and will reopen on Thursday 2 January @ 9.30am.

Consumer Awareness Roadshows

Mon, 18 Nov 2013, 10:00 - 14:00

6 events have been held so far in Loughborough Market place, Blaby, Oadby Parklands, Hinckley Market. More are planned for Lutterworth Market, Palmers Garden Centre in Enderby, The Grange Garden Centre nr Melton Mowbray and Coalville Indoor Market.

NEW CAMPAIGN URGES USED CAR BUYERS TO 'CHECK IT NOT REGRET IT'.

Posted: Wed, 06 Nov 2013 16:04

Charnwood Citizens Advice and LeicestershireTrading Standards are steering people in Charnwood in the right direction this month when it comes to buying a used car.
Dodgy second-hand cars is the most complained about product to the Citizens Advice consumer service. Nationally, the helpline receives around 6,000 complaints each month with faults being among the most common problems.
The organisations have teamed up to help people avoid buying a banger when they are looking for a second-hand car. The drive is part of a month-long campaign, launching on 4 November, at the start of National Consumer Week.

The campaign is urging people buying a used car to 'check it don't regret it' by assessing whether it is safe, legal and what it seems.

Moya Hoult, Manager of Charnwood CAB said:"Buying a second hand car can be bit of a bumpy road. Whether you have £500 or £5,000 to spend, it can be difficult to make sure the car you end up buying is in the condition as described by the dealer.""Not only can drivers find themselves out of pocket or with a string of unexpected expenses, the car could be unroadworthy or unsafe. But there are some simple steps drivers can take to make sure what they are buying is safe, legal and what it seems. Go to adviceguide.org.uk/used cars for more information."

David Bull, Head of Leicestershire County Council's Trading Standards Service said:"A second-hand car is an important purchase for most households, so it's important that you choose your vehicle carefully by checking theMOT, service history, ask if the vehicle has been written off or had a serious accident and that it is clear of any finance."It's important that second-hand car dealers do not let their customers drive away with unroadworthy vehicles, as they pose a danger to customers and other road users."

Top tips for buying a used car

  • Check MOT certificate – indicates if car is roadworthy
  • Check service history – shows if car has been maintained
  • Check V5 registration document – shows if car is stolen
  • Check if car is a write off – helps you know what you are buying
  • Check finance history – ensures car doesn't have an outstanding hire purchase agreement
  • Test drive and walk around check – for signs the car isn't what it seems
  • Get engineer's check – shows condition of car and any hidden dangers
  • Check price value guide – indicates reasonable price to pay
  • Check car is not recalled – shows if car was recalled for safety reasons by manufacturer

If you have a problem with a second hand car, you can get help from Charnwood CAB by dropping in, or calling 0844 417 1025 or 03003301025 from a mobile. We also have a dedicated national helpline the Citizens Advice consumer service on 08454 04 05 06. You could also look at our online advice service by visiting www.adviceguide.org.uk.

For more information contact:
Citizens Advice Bureau
Ann Bates
01509 221 204

Trading Standards
Richard Matthews
0116 305 7559

Caroline North 0116 305 6568

New Campaign Urges Used Car Buyers To 'Check It Not Regret It'

Posted: Wed, 06 Nov 2013 11:14

Charnwood Citizens Advice and LeicestershireTrading Standards are steering people in Charnwood in the right direction this month when it comes to buying a used car.
Dodgy second-hand cars is the most complained about product to the Citizens Advice consumer service. Nationally, the helpline receives around 6,000 complaints each month with faults being among the most common problems.
The organisations have teamed up to help people avoid buying a banger when they are looking for a second-hand car. The drive is part of a month-long campaign, launching on 4 November, at the start of National Consumer Week.

The campaign is urging people buying a used car to 'check it don't regret it' by assessing whether it is safe, legal and what it seems.

Moya Hoult, Manager of Charnwood CAB said:"Buying a second hand car can be bit of a bumpy road. Whether you have £500 or £5,000 to spend, it can be difficult to make sure the car you end up buying is in the condition as described by the dealer.""Not only can drivers find themselves out of pocket or with a string of unexpected expenses, the car could be unroadworthy or unsafe. But there are some simple steps drivers can take to make sure what they are buying is safe, legal and what it seems. Go to adviceguide.org.uk/used cars for more information."

David Bull, Head of Leicestershire County Council's Trading Standards Service said:"A second-hand car is an important purchase for most households, so it's important that you choose your vehicle carefully by checking theMOT, service history, ask if the vehicle has been written off or had a serious accident and that it is clear of any finance."It's important that second-hand car dealers do not let their customers drive away with unroadworthy vehicles, as they pose a danger to customers and other road users."

Top tips for buying a used car

  • Check MOT certificate – indicates if car is roadworthy
  • Check service history – shows if car has been maintained
  • Check V5 registration document – shows if car is stolen
  • Check if car is a write off – helps you know what you are buying
  • Check finance history – ensures car doesn't have an outstanding hire purchase agreement
  • Test drive and walk around check – for signs the car isn't what it seems
  • Get engineer's check – shows condition of car and any hidden dangers
  • Check price value guide – indicates reasonable price to pay
  • Check car is not recalled – shows if car was recalled for safety reasons by manufacturer

If you have a problem with a second hand car, you can get help from Charnwood CAB by dropping in, or calling 0844 417 1025 or 03003301025 from a mobile. We also have a dedicated national helpline the Citizens Advice consumer service on 08454 04 05 06. You could also look at our online advice service by visiting www.adviceguide.org.uk.

For more information contact:
Citizens Advice Bureau
Ann Bates
01509 221 204

Trading Standards
Richard Matthews
0116 305 7559

Caroline North 0116 305 6568

LEICESTER MERCURY July & August 2013

Posted: Mon, 14 Oct 2013 12:25

Spot rogues

Thursday, August 29, 2013

Leicester Mercury

Advice about how to spot, report and avoid rogue traders was available at a roadshow today. The Rat on a Rogue roadshow was due to take place at Melton Borough Council's offices in Parkside, Melton, from 10am until 1pm. The roadshow, run jointly by the county council's trading standards service and Charnwood Citizens Advice, also has an online advice service at:

www.charnwoodcab.org.uk

Get tips on spotting rogue traders
Wednesday, August 28, 2013

Leicester Mercury

Advice on spotting and reporting rogue traders will be available at a special roadshow tomorrow. Leicestershire County Council's trading standards service and Charnwood Citizens Advice have teamed up to offer advice at Melton Seniors' Day. The Rat on a Rogue event will be held from 10am to 1pm at the Melton Borough Council offices in Parkside. Visitors can find out more about the unfair practices of rogue traders and share their experiences of dealing with them. Help sought to raise awareness of rogue trading

Wednesday, July 31, 2013

Leicester Mercury

Volunteers are needed to help raise awareness of rogue trading. The county council's trading standards service and Leicestershire Citizens Advice Bureaux (CAB) are asking residents to lend a hand with their "Rat on a Rogue" roadshows in their towns. Volunteers are needed to help out at stalls to raise awareness of the unfair practices of rogue traders, tell people how they might be conned and also give people the opportunity to talk about their bad experiences.
Moya Hoult, manager of Charnwood CAB, said: "Being involved with the Rat on a Rogue roadshows is an excellent opportunity to understand our work and the consumer issues we deal with. "We're working with all of Leicestershire's CAB, so volunteers can come from anywhere in the county and work on a roadshow in their town."
Pam Posnett, Leicestershire County Council's cabinet member for trading standards, said: "We would love people to volunteer to help spread important messages about rogue trading.

"Volunteers working with communities will help us to protect the vulnerable, as sadly people are still being ripped off by unscrupulous traders on the 'doorstep', and in other ways. Volunteers can tell them how to make a report if they have fallen victim." Anyone interested in helping with a roadshow can call Charnwood CAB on 01509 221228. The next Rat on a Rogue event is at Loughborough Market on Saturday, from 10am.

Consumer Awareness Raising at Loughborough Mela Festival

Posted: Tue, 20 Aug 2013 13:10

Sadly people are still being ripped-off by unscrupulous traders across the county. In an attempt to make people aware of the unfair practices of these rogue traders, Charnwood CAB are running a series of road shows across the county to tell people how they might be conned and what they can do to avoid becoming a victim. There is also an opportunity for people to talk about their bad experiences, or those of their friends and family, and make a report to Citizens Advice and Leicestershire Trading Standards.

A series of smaller events for community groups are planned. If you belong to a group and would be interested in a visit from us please contact the Campaign Co-ordinator, Jude Warrior, on 01509 221228 or by email - cac@charnwoodcab.co.uk

Project urges folk to rat on rogue traders

Posted: Fri, 24 May 2013 13:14

Loughborough Echo
Residents are being asked to 'rat on a rogue' as part of a one-year project.
The Rat on a Rogue project is being run by Charnwood Citizens Advice Bureau with Leicestershire County Council Trading Standards in the hope of helping local people understand their rights and combat rogue traders.
Together the organisations are looking to hold seven roadshows, with at least two in Loughborough, to raise awareness of unfair practices and how people might be being conned, and also give people an opportunity to talk about their experiences.
Jude Warrior, who has been appointed consumer awareness co-ordinator for the project, said: the idea is to help local people to understand their rights and be better informed so they are less likely to become victims of rogue trading, at the same time as making the county a better place for legitimate traders to operate.
"We won't be offering advice as such, although we will of course be able to point them in the direction of either Trading Standards or Citizens Advice, we'll be talking about what happens when a rogue trader comes along and inviting people to report on any bad experiences they have had".
And, as they prepare to organise the roadshows, they are on the hunt for volunteers to help. Jude added: "we really want people who can engage with members of the public, who don't mind approaching people if we are on a market stall or something like that, as well as people who can perhaps help with the planning, maybe admin or whatever their talents are".
For more information call Charnwood CAB on 01509 221220 or visit www.charnwoodcab.org.uk

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Caught Wet-Handed!

Posted: Sat, 16 Mar 2013 12:17

PRESS RELEASE

Volunteers at Charnwood Citizens' Advice Bureau are appealing for donations to enable them to buy two hand-driers for their staff toilets.

"Our local Soroptomists have very kindly donated the cost of having the driers installed", explained Advice Services Supervisor Mike Grocott, " but we now need to raise £750 to pay for the driers themselves.

"Our advisers shake hands with a lot of satisfied clients during our advice sessions", said Mike, "and we try to keep our hands clean to avoid passing on the latest bug! With increasing numbers of clients coming to us for help, quick drying is essential, and nobody wants to shake hands with a clammy adviser!"

Anyone kind enough to donate some or all of the cost should contact the Bureau on 01509 221220 or via the donate button on our website.

ENDS

1 March 2013

Town firm helps CAB

Posted: Mon, 21 Jan 2013 11:31

CHARNWOOD Citizens Advice Bureau has a new website thanks to
a Loughborough web technology company.
Staff at Cuttlefish kindly donated both their time and
talents to enable the Woodgate-based charity a new site entitled www.charnwoodcab.org.uk to provide
much-needed information for local residents.
As well as information about opening times, phone numbers and
location, the new website also highlights the range of problems the CAB can
help with and what happens when someone contacts Charnwood CAB.
Details of the recent partnership with Leicestershire
Trading Standards are also included, as is the campaigning work the bureau
undertakes on behalf of local people to bring their issues to the attention of
our MPs and local councillors.
It also gives full details about how people can help and
support its work.

Loughborough Echo, Friday 28 December 2012

Charnwood Borough Council

Thu, 13 Sep 2012 15:44

Leicestershire County Council

Thu, 13 Sep 2012 15:42

Advice Quality Standard

Thu, 13 Sep 2012 15:42

CAB receive employment award from RNIB

Posted: Wed, 12 Sep 2012 14:01

RNIB 9th ANNUAL PARTNERSHIPS FOR EMPLOYMENT AWARDS

Tuesday 12 June 2012

Charnwood Citizen's Advice Bureau has enjoyed a successful partnership with the Royal National Institute for the Blind over the past nine years. Fifteen successful work placements have been taken up by the RNIBCollegestudents during this time. It was therefore fitting that the value of this partnership was recognised when Charnwood CAB received the top award at the recent 9th Annual Partnerships for Employment Awards.

Held in the College Arts Centre, the ceremony on 12 June was attended by representatives from local organisations who had contributed to the work placements over the year. The awards were presented by the evening's Guest Speaker, Rosemary Conley, the diet and fitness expert and successful local businesswoman.

Before the Award was presented to Charnwood CAB, Student - Bilal Hussain - spoke about his placement and how he had sat in with a welfare benefits adviser and how valuable the experience had been in helping him to gain a university place to study social work. The Bureau was represented by the two managers, Moya and Kusum, Trustees Gerry Jacobs and David Rodgers, and volunteer receptionists Doreen and Mavis.

The evening was rounded off by an excellent buffet and a chance for everyone to meet and chat.

Magna Ultricies Ipsum

Sat, 01 Sep 2012, 10:00 - 11:00

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Example late shift 1

Thu, 23 Aug 2012, 18:30 - 20:00

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CAB staff meeting

Thu, 16 Aug 2012, 15:00 - 17:00

Meeting to discuss some stuff and things

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Jude Warrior - late shift

Sat, 11 Aug 2012, 18:00 - 20:00

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Leicestershire Trading Standards

Posted: Tue, 03 Jul 2012 14:06

Text to come soon...

Leicestershire County Council

Posted: Tue, 03 Jul 2012 14:04

Text to come soon...

Leicestershire County Council

Tue, 03 Jul 2012 13:46

Charnwood Borough Council

Tue, 03 Jul 2012 13:41

Charnwood CAB was able to move into its new premises thanks to Charnwood Borough Council (CBC) and its continued service to the people of Charnwood can be attributed to the support given by the Council. Last year the Bureau's partnership with CBC Extended Services allowed the CAB to provide advice sessions at seven children's centres around the area.

Also with funding from CBC the Bureau set up a dedicated advice service for owner occupiers and private tenants who were experiencing financial difficulties and who were threatened with losing their home.

Macmillan Cancer Support

Tue, 03 Jul 2012 13:34

Our Macmillan Advice Worker can help families affected by cancer with:

  • Benefits
  • Employment
  • Debt
  • Housing
  • Relationship Issues
  • Form-Filling
You can contact our Macmillan Advice worker on 01509 221208

Surestart

Tue, 03 Jul 2012 13:32

Two Citizens Advice Bureau advisers work in five Surestart Children's Centres in Charnwood. They help families with children aged 5 and under. Help can be about:

  • Benefits (a benefit check is offered to all families)
  • Employment
  • Debt
  • Housing
  • Relationship Issues
  • Form-filling
You can contact Charnwood's Surestart advisers on 01509 221202 or 07587 888 308.

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Royal Visitor will officially open new CAB offices

Posted: Wed, 27 Apr 2011 14:20

Loughborough will be touched by royalty when Princess Anne comes to officially open Charnwood Citizens Advice Bureau's new offices in Woodgate Chambers.

The Princess Royal, who is patron of The National Association of Citizens Advice Bureaux, has agreed to open the offices on Monday, May 9, which it moved from John Storer House in December last year after needing more space due to increased demand.

The new offices should mean staff and volunteers will be able to help more people and offer more services.

The opening comes as part of the charity's 70th anniversary celebrations. It is using the landmark birthday to raise money to help with its move costs and so far volunteers have raised £39,968.

This has included Julian Burt, who was given the once in a lifetime opportunity to take part in a charity skydive with the Red Devils.

Moya Hoult, CAB Manager, said: "The Princess Royal does several visits each year so we applied and were successful. It's a great thing for us.

"All our staff and volunteers are looking forward to welcoming her to our new premises and we also look forward to better serving the community of Charnwood with our expanded offices."

Source: Loughborough Echo, 27th April 2011

Citizens Advice Bureau up and running at new base

Posted: Fri, 21 Jan 2011 12:00

Charnwood Citizens advice Bureau is now fully up and running at Woodgate Chambers thanks to help and donations from the local community.

The Bureau has made the move from John Storer House to the larger premises in what used to be Loughborough's old Magistrates' Court in order to help more local residents.

Moya Hoult, manager, said: "It's looking very good. It's so much bigger than we are used to and the waiting area for clients is really nice. We now have eight interview rooms, we only had five before, and so in the next few months we are hoping to strat recruiting some more volunteers.

"I think in the present climate when there are a lot of threats to funding and jobs we will unfortunately be needed more than ever.

"We are probably looking at needing around another £10,000 to finish things off but I've been really quite touched by the generosity of local groups and businesses who have helped us to furnish a lot of the rooms.

"I think it's another sign of Loughborough being a really good community minded town, everyone pulls together and has really helped us out."

The new number for anyone wanting to make an appointment is 01509 221221.

Source: Loughborough Echo, 21st January 2011

THERE ARE CURRENTLY NO PAID JOBS AVAILABLE.

WE ARE LOOKING FOR PEOPLE TO TRAIN AS GENERALIST ADVISERS AND HELP MAKE A REAL DIFFERENCE TO PEOPLE IN THE COMMUNITY. VOLUNTEERS WHO GIVE ADVICE TO OUR CLIENTS ARE AT THE HEART OF OUR SERVICE.

Our training programme is designed to train people without any previous experience.

APART FROM ADVISING, VOLUNTEERS AT CITIZENS ADVICE CHARNWOOD ALSO WORK IN VARIOUS OTHER ROLES.

For more details about what is involved follow the link below -

Syston

Description

Syston & District Volunteer Centre

Address: Syston & District Volunteer Centre, 18 School Street, Syston
Leicester, LE7 1HN

Appointments are available fortnightly.

Contact 03444 111 444 for an appointment

CALM terms & conditions can be found on our Home Page, at the top, under Privacy & Cookies.

CALM - terms & conditions

CALM Charnwood is a group of "Friends" who make regular donations to help support the work of Citizens Advice Charnwood (CACh). It includes individuals, schools, companies, places of worship and other organisations, right across our borough and beyond. CALM Charnwood is led by volunteers at Citizens Advice Charnwood.

Citizens Advice Charnwood is an independent local registered charity that helps nearly 5000 people each year with over 13,000 problems. It has been part of our local community for over 75 years, run and staffed by people from the Charnwood community. The service is free, independent and confidential. We appreciate the financial support received from Charnwood Borough Council, Shepshed Town Council and Leicestershire County Council towards our core services.

CALM Charnwood recognises that from time to time everyone experiences problems that they need help to overcome. We want to help make sure that anyone who lives, works or studies in our borough of Charnwood can access support from trained volunteers and professional staff to help them make informed decisions about the problems they face, and make their lives better.

By joining CALM Charnwood we help our friends, our neighbours, our families and ourselves to make the borough of Charnwood a better, kinder, safer and more informed place to live and work. The regular donations we make help towards the costs of running a generalist advice service open to everyone, the training and development of volunteers, and letting others know about Charnwood Citizens Advice and their work.

Objectives of CALM Charnwood

  • To support Citizens Advice Charnwood through a regular donation as specified at the time of joining.
  • To let others know about the work of Citizens Advice Charnwood
  • To encourage others to support Citizens Advice Charnwood

Becoming a CALM Charnwood Friend

To be part of CALM Charnwood we ask for a regular minimum donation of £5 per month or £60 per year. This must be accompanied by the completed CALM Charnwood membership form. Donations can be paid by one of the following methods:

  • Through your bank by arranging a standing order of at least £5 per month or £60 per year
  • Payment by cheque or cash of £60 per year, either sent by post (cheque only) or paid directly at our office
  • Donations of at least £60 per year raised from fundraising events, challenges or collections you have organised on behalf of Citizens Advice Charnwood, paid directly to our office

If friends are able to Gift Aid the contribution generates an extra 25% for Citizens Advice Charnwood. Friends are requested to complete the Gift Aid section on the membership form. To be eligible for Gift Aid one must be a UK tax payer.

CALM Charnwood Friends' membership starts from the beginning of the month of joining.

Existing members will be notified two months prior to any change to the minimum donation.

Benefits to CALM Charnwood Friends

CALM Charnwood Friends will receive:

  • A newsletter every four months letting you know about our current work and projects
  • Invitation to the Annual General Meeting
  • Invitation to an annual open day at our offices to meet our staff and volunteers and find out more about our work
  • News about and invitations to events of interest to our members

CALM Charnwood Friends will of course be able to access the service for advice on any issue. However, in keeping with the general ethos of a service available to everyone CALM CharnwoodFriends will have no preferential access to appointments or advisers.

CALM Charnwood Friends are welcome to attend the charity's Annual General Meeting which normally takes place in November each year and is normally advertised in the local newspaper but should note that being a CALM CharnwoodFriend does not confer voting rights.

CALM CharnwoodFriends will be kept informed about how the money they donate is used in support of our general advice services for Charnwood and encouraged to give feedback to the charity about its work, but donations are not refundable and donating as a CALM CharnwoodFriend will confer no rights in the unlikely event that the charity should be liquidated.

If you are interested in any volunteer role, please complete the Volunteer Application form along with the Equality & Diversity monitoring form (attachments below) and email it to training@charnwoodcab.co.uk or return it to the bureau.

If you have any queries please email training@charnwoodcab.co.uk or ring on 01509 221220 and ask for the Volunteer Support & Training Officer.

Volunteer Liaison Committee

Scams 2

Ann Bates Scams Advice Officer, and Nick Dawes Leics. Trading Standards Service, Trading Standards Officer.
___

Many people don't realise that they are being targeted. One local man we helped told us that he couldn't be scammed because he only had his pension. We managed to save him hundreds of pounds a month, some of which he didn't even know was being taken out by of his account by scam companies. He says it feels like a weight has been lifted off his shoulders. http://www.leicestermercury.co.uk/businessman-conned-41-grand-victims/story-28979683-detail/story.html

We are looking to work with people who are responding to unwanted mail, especially people who are sending money. We know that it can be hard to admit, and that sometimes people can feel embarrassed, but we are here to help. We won't think you're silly, or make you feel foolish for responding to this very credible professionally produced material and the well practised techniques used by the scammers. Anyone can be susceptible.
The Scams Team who work for Citizens Advice Charnwood and Leicestershire Trading Standards Service are expert in identifying what is and is not a scam and can help you to break the habit by getting the amount of post and calls you receive down, and getting intrusive calls stopped. We have saved many people hundreds and sometimes thousands of pounds.
We also use the information we receive about companies who are operating scams to identify them and give important information to the National Scams team.

If you are eligible for our help we will visit you at home to discuss your circumstances and help you with personally tailored support. Contact Ann Bates directly on 01509 221204 or drop into your local Citizens Advice Office, or call the Citizens Advice Telephone Advice Line on 0300 3301025.

If you work for an organisation in Leicestershire and feel that they would benefit from a talk about scams and how they operate, with a view to working with us, please call Citizens Advice Charnwood on 01509 221204 and ask for Ann Bates.

___

THANK YOU.

TEXT. Just text CHAR11 £(insert amount) to 70070.

YOU CAN NOW SUPPORT US THROUGH THE NEW Charnwood Community Lottery. You could win up to £25,000 - and tickets cost just £1. When you select us as your good cause we get 50% of your ticket price!

or you can donate
by TEXT
by RAISING FREE DONATIONS WHEN YOU SHOP ONLINE
or through VIRGIN MONEY-GIVING

Click on the heading above for more information.

We also accept donations at our two local offices in Loughborough and Shepshed

Thank you.

This is an example of a page using the new colours.

This is a video about how Citizens Advice works in Charnwood. Since it was made there have been some changes to our Partnership arrangements, in particular the SureStart support which is no longer available. Just click on the link to watch...

If you would like to see how we operate and hear our staff, volunteers and clients talking about their experiences please have a look at our video by clicking on link below:

Benefits : Work : Debt & Money** : Consumer : Relationships : Housing :

Law & Rights : Discrimination : Tax : Healthcare : Education

Test

Random

Charnwood Citizens Advice Bureau

What role are you interested in?

What's your address and phone number?

What is your name?

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MORE MUCH NEEDED ROLES ARE LISTED ON THE REACH VOLUNTEERING LINK BELOW.

Are you looking for an opportunity to improve your CV, use your skills and help your community, why not volunteer at Charnwood Citizens Advice Bureau? We have some positions available for just a small amount of hours a week, for just 3 months or whatever you can give. Please apply using the link below:

https://reachskills.org.uk/org/charnwood-citizens-advice-bureau

Did you know Citizens Advice Charnwood is a charity?

We are totally dependent on local funding. We help people find a way forward to solve their problems and stop issues getting worse. To carry on this vital service we need your help now. Please consider becoming a Friend by joining CALM (Citizens Advice Local Movement) Charnwood.

We need you today, you may need us tomorrow.

Receive lots of unwanted letters every day? Sometimes respond to the free prize draws? Plagued with telephone calls from people wanting your money? Worried about a friend, relative or client who you think is sending money? If so we'd like to talk to you. Click below for more info

Statistics for October-December 2016

Clients seen in both our Loughborough & Shepshed offices = 1231
Average waiting time = approx. 17 mins

Main problems areas:

Benefits
Debt
Employment
Housing

Been on the Charnwood Connect hub yet?

CAB Newsroom

Citizens Advice Charnwood is a key member of a local partnership called Charnwood Connect. This was initially funded by Big Lottery's Advice Services Transition Fund for a period of 2 years (October 2013 – September 2015).

There are 10 partners in Charnwood Connect:

Charnwood Connect has strengthened and improved access to advice and information services by:

  1. Developing a Knowledge Hub for advice workers and service users.
  2. Setting up a Charnwood Connect Forum for advice workers.
  3. Developing a multi-agency volunteering pathway to increase the number of advice workers in response to growing needs.
  4. Offering preventative advice and specialist support to enable local people to take greater control over their lives.

Coalville Indoor Market

Charnwood Connect is a two-year partnership project (October 2013 – September 2015) set up to strengthen and improve access to advice and information services for people in Charnwood. Charnwood Citizens Advice Bureau (CCAB) is the accountable and management body for the project which is funded by Big Lottery's Advice Services Transition Fund. The project is being delivered in partnership with a number of local organisations through a Project Steering group comprising:

The Bridge - The Centre for Information Management, Loughborough University -Charnwood Borough Council – Charnwood Citizens Advice Bureau - Human Rights and Equalities Charnwood - John Storer Charnwood - Living Without Abuse - PACE (enQuire) - Student Advice and Support Service - Youth Shelter

Charnwood Connect is funded to:

  1. Develop a Knowledge Hub for Advisers and service users.
  2. Establish a networking and knowledge exchange forum for local Advisers (the Charnwood Connect Forum).
  3. Improve access to preventative advice and specialist support for local people.
  4. Deliver a financial education and money management training programme.
  5. Develop a multi-agency volunteering pathway to increase the number of local Advisers.

PROJECT STAFF

  1. Ian Dennis, Money Advice Supervisor, Charnwood CAB, moneyadvice@charnwoodcab.co.uk
  2. Louise Hall, Volunteer Coordinator, based at the Bridge, louise.hall@bridgehousingservices.com
  3. Nageena Latif, Specialist Housing Advisor, based at the Bridge, nageena.latif@bridgehousingservices.com
  4. Sally Hall, Volunteer Support and Training Officer, based at Charnwood CAB, sallyhall@charnwoodcab.co.uk
  5. Vipin Chauhan, Knowledge Management Officer, based at Charnwood CAB, vipinchauhan@charnwoodcab.co.uk

WHAT OUR CLIENTS SAY -
"Without your help and expert knowledge I wouldn't have got anywhere, so thanks again for all your time and effort"
"I'd like to thank you so very much for your help, especially as you give it freely, it is so much appreciated"
"Thank you for helping me out with a council tax problem - you CAB volunteers are little heroes"

HISTORY CAB Committee & AGM Minutes Book

Summary of CAB Committee & AGM Minutes book dated 1950 to 1977

Developing sustainable housing solutions for individuals and communities through partnership, empowerment and good practice.

The Bridge

Charnwood Connect1

Mayor - President

Moya Hoult - Manager / F&GP / HR

Margot Woods - Resigned

Bina Sakaria - Paid Staff Rep

Sandra Bailey - Volunteer Rep

Tony Guice - Volunteer Rep

Cllr Bill Gilmour - Shepshed Town Council

Cllr Pauline Ranson - Charnwood Borough Council

Amanda Soraghan - CA

Minutes - Jo-Ann Murdoch/ other paid admin staff member

D Rodgers - Chair/F&GP

Richard Tabberer - Treasurer/F&GP

Gerry Jacobs - HR (Chair)

Barry Read - Social Policy/PMF

Pat Wood - HR

Ann Elliott - HR

Ian Bradford

You can find the link to download the complete document containing the list of staff members below.

This is Zone 1 of the Staff Area.

This is Zone 2 of the Staff Area.

Below are Charnwood CAB Newsletters.

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Notice Board

This is the Notice Board for Volunteers

Staff Calendar

On this calendar you will find upcoming social events, fundraising events, staff meetings and staff training.

Staff Area (Zone 2)

Zone 2 is only accessible by users who have been given an unique login.

Staff Slideshow Gallery

Pictures added to this gallery here will appear in the slideshow on the Staff Area page.

Please arrive half an hour before closing.

question

section 1

Name

Do you have any specific needs you would like us to take into account?

Your needs

Postcode of second referee

Address of second referee

Name of second referee

Postcode of first referee

Address of first referee

Name of first referee

References

Is there anything else you would like to say about yourself?

Are there any times that you are unlikely to be available, e.g. school holidays?

Please indicate approximately how many hours or days per week you would like to volunteer for

It is useful to know when you will be available to volunteer. Please indicate below the times when you are generally available

What do you think are some of the main problems facing your community?

Why do you want to volunteer for the CAB? What do you hope to get from the experience?

Is there anything you have done over the past few years that you would like to tell us about?

Describe any skills you have that would be useful for the role you wish to do.

Are you interested in any particular type of volunteer role(s)?

Email address (if you have one)

Telephone number

Postcode

Address

Name

Title

Thank you for providing feedback about Charnwood Citizens' Advice Bureau.

Please note that we cannot provide advice via email, if you require advice please either telephone us or come in to one of our centres.

General Advice: 0844 4711025 from landline / 0300 3301025 from mobile

Shepshed: 01509 506663

Money Advice Service: 01509 221215

Welfare Benefits: 01509 221215

SureStart: 01509 221202

To volunteer: 01509 221220

Leicestershire County Debt Line: 08442 480040

CAB Macmillan Helpline: 0300 456 8400

The best way to contact us is by telephone or by visiting one of our two centres across Charnwood, based in Loughborough and Shepshed. Find Us/Opening Times.

Unfortunately we are unable to offer advice via email.

Simply text CHAR11 £(insert amount you wish to give) and send text to 70070.

Citizens Advice Bureaux provide a confidential service to clients. Nothing learned during the course of dealing with a client (including the fact that an enquiry has been made) will be passed to anyone outside the service without the client's express permission (other than in exceptional circumstances). Interviews are held in visual and aural privacy. Clients are not required to state the nature of their enquiry in front of others. Referrals are made only with the knowledge and consent of the client.

We store information about our clients electronically on our computer system. Any information given to us, including personal details, are treated in strict confidence according to the Data Protection Act.

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Adviser with Client

** Citizens Advice Charnwood provides a free, independent and confidential Money Advice service to people with financial problems or struggling to make ends meet. This service is available by appointment only and people needing help should visit the bureau or telephone first. For more information on what this service has to offer follow the link below -

Get Advice

If you have an appointment and you need to change or cancel it please ring 01509 221220. (This is not a general advice line).

If you are going to be late please telephone 01509 221220 as soon as you can. If you are going to be a few minutes late we will try to keep your appointment available.
However, if you are going to be more than 15 minutes late it is likely that we will need to reschedule it for another day.

If you are not able to attend your appointment please telephone 01509 221220 as soon as you can - this will allow us to give your "slot" to someone else. If it is your first cancelled appointment then we will try and give you another appointment as soon as possible.

If you miss TWO OR MORE appointments
If you have already missed one appointment we hope that you will make every effort to attend a second appointment. Please be aware that if you fail to attend a second appointment then we will assume that you no longer need our help.

If you subsequently contact us, it is unlikely that we will be able to offer you another appointment. You would need to access our walk-in service again.

If you miss THREE OR MORE appointments, or continually refuse our advice
then we may exclude you from our service. This will only be done in the most serious of circumstances and we will always notify you in writing if we intend to do this.

For more details click on What if I can't get into an office.

Drop in to our offices in Loughborough or Shepshed to speak to an adviser. For details of where we are and our opening hours click on Find Us

Monday to Friday 9am-5pm
03444 111 444

For information about how we can help click on the following -

It is important not to panic about debt problems but also not to ignore them - they won't go away. If you are worried about taking the first steps, there is free confidential advice available. The Bureau can help you to create a budget, decide on an appropriate strategy to deal with your debts, prepare court paperwork and assist in negotiating repayments. We can also help (during office hours) with emergencies such as possession proceedings, threatened disconnections or action by bailiffs.

Citizens Advice Charnwood provides a free, independent and confidential Money Advice Service to people with financial problems or struggling to make ends meet.

Before calling into to see us write down details of your income and essential expenditure then make a complete list of your debts and collect all the letters and other documents that refer to them.

The National Debtline and The Money Advice Trust produce a comprehensive guide to dealing with your debts, which is available from Citizens Advice. National Debtline also produces a series of Factsheets here, describing various aspects of dealing with Debt and many other financial matters. Citizens Advice offers help in interpreting and making use of this information

We all have financial commitments but some critical life events, such as a relationship breakdown, change in family commitments, illness, redundancy, a change in benefits or business problems may affect our ability to manage our finances. Whatever it is, it must be dealt with quickly before the problem becomes a disaster.

telephone

Charnwood CAB Adviser & Client

Loughborough office reception area

You can ring the TELEPHONE ADVICE LINE from 9am-4pm Monday-Friday on

03444 111 444


If you have an appointment with our Money Advice or Welfare Benefits teams and you need to speak to them or change or cancel your appointment, please ring on
01509 221220. Please note this is not a general advice line.

The adviser will focus on your needs as an individual to try and help you manage the problem yourself. Our advisers won't tell you what to do, but will explain what your options are and the possible outcomes for you of different courses of action. You are encouraged to make your own decisions and act on your own behalf.

If you have debt problems, we can help you to create a budget, decide on an appropriate strategy to deal with your debts, prepare court paperwork and assist in negotiating repayments.

We can also assist (during office hours) with emergencies such as threatened disconnections or action by bailiffs. It might be that the adviser will make you an appointment to see our Money Advice Service.

If you have difficulty with reading and writing our advisers can help by assisting with filling in forms,explaining complicated bills or correspondence.

At the end of the interview the adviser will write details of your problem and how you were helped on the Citizens Advice client database. This information is confidential and is not passed to anyone outside the Citizens Advice service

When you arrive one of our reception staff will welcome you and ask you to fill in a form with your details. You will then be offered a short session with a generalist adviser who will listen to your problem and then provide or direct you to the help that is needed. If you have any paperwork relating to your problem it is important to bring it in with you. Depending on your particular needs and how complicated your problem is, you may be offered an appointment with a specialist adviser, for instance with our Money Advice or Welfare Benefits team. In some cases you could be directed to a different organisation that is better placed to help you.

At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives. We only ask for the information we need.
We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we - only access it when we have a good reason - only share what is necessary and relevant - don't sell it to anyone.
For more information about our privacy policy see Privacy & Cookies at the top of our Home Page.

One of our generalist advisers. All of our advisers are trained and competent volunteers who have access to a comprehensive information system and are supported by a team of well qualified supervisory staff.

If the adviser feels that you need to see a specialist adviser, then you will be offered an appointment. Specialist advisers are volunteers who are experienced in specific areas, or highly skilled caseworkers specialising in money advice and welfare benefits issues.

The Advice Quality Standard (AQS) is a quality standard that is awarded to organisations that give advice to members of the public on matters of a legal nature. The AQS is owned by the Advice Services Alliance (ASA) and is managed by a committee of individuals with expertise in quality and the advice sector. Citizens Advice is a member of Advice Services Alliances, which is a national advice network in the UK. Other members are adviceUK, AgeUK, SCOPE, Law centres network, Shelter and Youth Access.

Lexcel is The Law Society's Practice Management Standard. It provides a benchmark of good practice by an independent assessment process.

For more information, check out The Assessment Network website.

Citizens Advice Charnwood office is situated inside the Shepshed Community Centre and Town Council building on Charnwood Road and is directly opposite the Tesco Express.

The entrance to the Bureau is located on Town Hall passage, the passageway running along the righthand side of the town hall. If walking from Market Square the bureau is at the Woodgate end. If driving the easiest parking is in the Beehive car park or the paying public car park next to Town Hall passage.

If you need help out of hours try looking at the Citizens Advice online help website Adviceguide

Charnwood Borough Wards

Last will & testament

Shepshed CAB

CAB offices in Loughborough

Recording client information

Coins

Charnwood CAB front door

Charnwood CAB at Woodgate Chambers

Later the Women's Voluntary Service undertook this work and operated from their ex-army hut near to Victoria Street. Towards the end of 1958 Citizens Advice was relocated back to the Library and operated from the Bow room of Island House. This building was later demolished and the newer current Library built. The Citizens Advice then moved to John Storer House where it remained for several years until the move in 2011 to its current base in Woodgate Chambers.

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John Storer House

As part of the recruitment procedure we may collect and store sensitive personal data about you. We are required by law to obtain your consent to such data being recorded. It is our policy to store data relating to recruitment procedures for 12 monthsafter the date on which it is submitted, for internal auditing purposes. Any information of this nature will be treated confidentially.

Sensitive personal data is defined as information relating to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.

For the purposes of the Act the Data Controller is: Charnwood Citizens Advice Bureau

By submitting this form I declare the information given on this form is correct to the best of my knowledge and acknowledge that by signing this form I give my consent to sensitive personal information being recorded and stored.

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In this section we would like you to give specific information in support of your application, Taking each point of the person specification, demonstrate how you have all the necessary skills and abilities. Please note that there may be more or fewer points on the person specification than are listed on this form.

Nature of Work

Name of Employer/Organisation

Please include your current/previous employment (including job training schemes), voluntary work, community activities, school placements, time caring for dependants etc. Please put in date order, starting with the most recent. Once you have entered one please press "Add Another" and add another record.

References will be taken up for applicants who are shortlisted for interview. Please say no if you do not wish us to take up references before interview, otherwise say yes.

Email Address

Telephone Number

Address

Position Held

Name

Please give below the name and address of two referees (add one then press "Add Another" to add your second) who can comment on your suitability for the post. These should not include relatives or purely personal friends. If you have been employed we would normally seek a reference from your present or most recent employer.

Qualification

Education/Courses/Training

Please list any education and/or training (including short courses) that you have undertaken. Once you have entered one please press "Add Another" and add another record.

Please refer to the accompanying letter for the interview date. Do you have any problem with this date?

When would you be available to take up the post?

May we contact you at work?

Email

Work Telephone Number

Home Telephone Number

Address

First Name(s)

Surname/Family Name

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Position Applied For

We wish to ensure that comparison between applicants is fair and in line with the Association's Equal Opportunities Policies. The information you provide on this form is the only information we will use in deciding whether you will be shortlisted for an interview. It is therefore essential that you complete the form fully and that you clearly demonstrate how you meet each point on the person specification. Please note that CV's are not accepted.

The Chair
Charnwood Citizens Advice Bureau
Woodgate Chambers
70 Woodgate
Loughborough
Leicestershire
LE11 2TZ

Thank you for completing this form.

Where did you hear about this vacancy?

Do you have a disability?

Ethnic Group

Age

Gender

First Name(s)

Surname/Family Name

Post Applied For

This will be separated from your application before short-listing. The selection panel will not see this form, which will be used for monitoring purposes only.

The following are notes for applicants on completing the application form.

  • If you are completing the form by hand it should be completed in black ink or black ballpoint pen or typed. This will make it easier for photocopying purposes.
  • Please do not send in your CV. It will not be considered if you do.
  • One of your referees should be your present or most recent employer. If you have not been employed or have been out of employment for a long time, please give the name of someone who knows you sufficiently well to confirm the information you have given and to comment on your ability to do the job. This should not be a relative or purely personal friend.
  • The enclosed person specification lists the minimum requirements for this post. When shortlisting for interview the selection panel will only consider the information contained in your application form and will assess this against the person specification.
  • The selection panel cannot make assumptions about the nature of the work you have done or your experience from a list of job titles. It is therefore important that you use the space provided to demonstrate how you meet the requirements. Paid and voluntary work are not the only experiences worth quoting. Other life experiences and skills may be just as valid.
  • If you are shortlisted for interview, the selection panel will ask you questions based on the person specification which will cover the areas in more detail.

Thank you for your interest in a position at our Bureau.

Please complete an Application Form and an Equal Opportunities Monitoring Form to ensure that your application is considered.

Please note that CV's are not acceptable.

The closing date for applications and the date on which interviews will take place are shown in the Job Advert.

Interviews will be held at:

Woodgate Chambers
70 Woodgate
Loughborough
Leicestershire
LE11 2TZ

The Pack contains the following sections:

  • Notes for Applicants
  • Application Form
  • Equal Opportunities Monitoring Form

We look forward to hearing from you.

Moya Hoult
Bureau Manager

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Citizens Advice Charnwood is a registered charity and company and was established in the 1940s – the first Citizens Advice bureau in Leicestershire. There are 382 Citizens Advice offices across the country making up the Citizens Advice service.

The membership organisation, Citizens Advice is based in London and sets the quality standards for all Citizens Advice offices. It also provides up-to-date information sources for our use and raises, at a national level, the issues affecting people's lives with those who are causing them, thereby helping all Citizens Advice offices to exercise responsible influence on policy makers. See Research&Campaigns for more information.

At Charnwood Citizens Advice we rely on the support of members of the public, like you, to help us continue solving problems in our community. Your legacy could do just that!

Our advice services are more in demand than ever before and it looks set to continue rising. For this reason legacies are extremely important to us to ensure we can continue to provide the current level of free, confidential and impartial advice.

Please contact the Bureau Manager, Moya Hoult, on 01509 221220 for more details, or you can find information about leaving a Gift in a Will by downloading the following leaflet.

Description

DIRECTIONS: The Citizens Advice office is situated inside the Shepshed Community Centre and Town Council building on Charnwood Road and is directly opposite the Tesco Express.

Organisation
Citizens Advice Charnwood
Role
Shepshed
Address
47a Charnwood Road, Shepshed, Leics LE12 9QE admin: 01509 506663 NO ADVICE GIVEN ON THIS LINE
Telephone
Advice 03444 444 111
Website
http://www.charnwoodcab.org.uk

Description

DIRECTIONS: The entrance to the Bureau is located on Town Hall Passage, which is the passageway running along the righthand side of the Town Hall. If you're walking from Market Square the bureau is at the Woodgate end of the passage. If you're driving, the Beehive car park is the easiest place to park. There is also the public car park next to Town Hall Passage.

Organisation
Citizens Advice Charnwood
Role
Loughborough
Address
Woodgate Chambers, 70 Woodgate, Loughborough LE11 2TZ (also registered office)
Telephone
03444 111 444
Website
http://www.charnwoodcab.org.uk

Advice Quality Standard

Consumer Matters

If you know of ANY unfair trading please contact your local Citizens Advice, or the Leicestershire contact centre on 0300 3301025.

What do Leicestershire Trading Standards Service do? Trading Standards role is to inform and to educate traders so that they can trade lawfully. Where traders fail to comply with the law they are the main enforcement body which can bring prosecutions for unfair trading. How do they work in Leicestershire?

Leicestershire Trading standards do not normally deal with individual enquiries from the public. They do not have a public telephone number.

They work on what is called an intelligence led approach, this means that they look at complaints about particular local traders from for example Citizens Advice Consumer helpline, the police, other trading standards offices and of course CIGs. They use this information to decide how to prioritise their work based on the type and number of complaints they get about local traders.

They can only normally act against traders who's trading address is in Leicestershire (not including Leicester City), although sometimes they pass information on to other TSS offices, to the police, to Action Fraud, and to the Financial Conduct Authority.

Citizens Advice Charnwood has enjoyed a close working relationship with Leicestershire County Council regarding a number of schemes over many years.

THE SCAMS PROJECT is a partnership between Leicestershire County Council Trading Standards Service and Citizens Advice Charnwood. The funding for the work at Citizens Advice Charnwood comes from money recovered from the proceeds of crime. Although based in Loughborough the project operates county-wide.
The project is victim focused and aims to work with people who send money to scammers, to help them to stop. We also educate victims, the wider public and other organisations about how scams operate and how to feed information back to the National Trading Standards Team about current scams.
We also use First Contact and our own CA network to help victims to get Benefit Checks, Fire Alarms and many other services they may not know exist.

Macmillan Logo

As well as 9 trustees/directors on our Trustee Board, we have 8 paid staff and over 40 volunteers who work at our offices in Loughborough and Shepshed - Find Us & Opening Hours.

Our advisers and specialist advisers work with people to sort out debt worries and claim all the benefits they are entitled to. We can help with housing and employment problems or deal with queries about consumer or tax issues. We can advise on legal matters, answer questions about immigration and we have experience of dealing with family and personal concerns too. We can also negotiate with companies or service providers such as creditors. More information available at Get Advice.

We also provide a Money Advice Service for people with financial problems or struggling to make ends meet.

All our work is audited for quality purposes so clients can rest assured the service they receive is of a very high standard.

Our offices are in Loughborough and Shepshed and you can see details on - Find Us & Opening Hours

Citizens Advice Charnwood has a close working relationship with a number of Partnerships, with the aim of working together to help our clients.

We campaign locally and nationally for improvements to services and legislation. We gather evidence from our clients and pass this on to our membership organisation, Citizens Advice, in London so they can lobby and influence the policymakers in government. We also bring local issues to the attention of our MPs and local councillors so we can have some influence on local policies. More information available at Research&Campaigns

Leicestershire County Council

Citizens Advice Charnwood has a close working relationship with a number of organisations with the aim of working together to help our customers.

Charnwood Small

Citizens Advice Charnwood was able to move into its new premises thanks to Charnwood Borough Council (CBC) and its continued service to the people of Charnwood can be attributed to the support given by the Council. Last year our partnership with CBC Extended Services allowed us to provide advice sessions at seven children's centres around the area. Also with funding from CBC we have set up a dedicated advice service for owner occupiers and private tenants who were experiencing financial difficulties and who were threatened with losing their home. For more information, check out Charnwood Borough Council's website.

Citizens Advice Bureaux in Leicestershire and Rutland have formed a partnership with Macmillan Cancer Support to provide a free integrated service for cancer patients, their families and carers across the two counties.

Each bureau has employed a part-time adviser to provide information and advice designed to meet the unique needs of people affected by cancer. Help and advice is available to assist people in the following areas:

  • Benefits: we offer full benefit checks and can assist you in completing forms to claim relevant benefits. We can also represent at appeal hearings.
  • Money Advice & Debt: we can help maximise your income and help you deal with any debts. We can also help individuals apply for grants to help with any special needs or requirements.
  • Housing: we will help you find suitable accommodation if a need should arise.
  • Employment: we can advise you of your rights about problems with pay, sickness benefits, flexible working hours, discrimination, dismissal, redundancy and issues arising from your employment.
  • Family & Personal: we can discuss practical issues with you and signpost you to free will-making solicitors, if required.

Contact us on 0300 456 8400. Our help-line is open 9am to 4pm Monday-Friday.

Brief details will be taken by a support worker. A personal adviser will then contact you to arrange an appointment at home or at your local CAB office so a thorough assessment of your needs can be carried out. In some circumstances a hospital visit can be arranged. You will continue to be supported by your adviser for as long as required.

You can also check out the Macmillan Cancer Support website, for more information.

Email address

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Name

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Cookies are small files which place limited amounts of anonymous information on your device, for example, your computer or mobile phone. They cannot be used to identify you personally. We use cookies to measure how many people are using our site so we can make sure that there is enough capacity to make it work efficiently, and look at ways we can make it easier to use.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

CITIZENS ADVICE CHARNWOOD - PRIVACY NOTICE

Personal Data is any information that can identify a living individual; it MUST be protected. Personal data includes someone's name, address, phone number, email address etc. Special category data is personal data which is more sensitive and could create more significant risks to a person's fundamental rights and freedoms.

At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives. We only ask for the information we need.

We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don't sell it to anyone

We need a legal basis for processing your information and so we ask for your consent. However, at times we may need to rely on another legal basis i.e when you have not given consent. These bases are:

  • legal obligation – the law requires the processing of information i.e. a court order
  • vital interest – when someone's welfare or safety requires the processing of information i.e. child protection
  • legitimate interest – to carry out the aims and goals of our charity e.g. giving you the advice you need

We handle and store your personal information in line with the law - including the General Data Protection Regulation 2018. You can check our main Citizens Advice policy at www.citizensadvice.org.uk/about-us/citizens-advice-privacy-policy/your-information/ for how we handle most of your personal information.

What Citizens Advice Charnwood asks for and why
We ask you for personal & special category data so that we can help you with your enquiry. We may be unable to help you with your enquiry if you withhold information or do not give consent for us to process your data. We also collect anonymous statistics to evidence the service we provide to the people of Charnwood.

How Citizens Advice Charnwood collects your data
We ask you to complete and sign the consent overleaf giving your permission for us to record and use your information. We also collect your data as part of our advice interview in order to help us help you.

How Citizens Advice Charnwood stores & looks after your information
Your information is stored on a national database 'Casebook' for which members of the Citizens Advice Service are data controllers in common. Any paper files, correspondence and consent form are kept securely on our premises. Some of your information might also be kept within our secure IT systems. Your information will be held for 6 years or 16 years for complex issues.

Working on your behalf or sharing information with others
If we need to act on your behalf or share information with a third party we will ask for your authority first.

Your rights
Under the General Data Protection Regulations you have the right to:

  • access your personal data that we hold
  • request the correction of inaccurate or misleading information we may hold about you
  • request the erasure of information we hold about you
  • request that the processing of your data be restricted or stopped
  • object where we have processed your data under the legal basis of legitimate interest
  • withdraw consent at any time
  • complain to the ICO or other regulatory authority

If you have any questions about your rights or how your information is collected or used, you can contact our office:-
Woodgate Chambers, 70 Woodgate, Loughborough, Leicestershire, LE11 2TZ. Tel: 01509 221207 or 01509 221201 Fax: 01509 221203 email: admin@charnwoodcab.co.uk or ptobin@charnwoodcab.co.uk*

Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.

You can find out more about your data rights on the Information Commissioner's website – www.ico.org.uk
If you would like a copy of this notice please ask at Reception

* Citizens Advice Charnwood makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we've received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

WEBSITE DISCLAIMER

Citizens Advice Charnwood has tried to ensure that the information on this website is accurate. However, Citizens Advice Charnwood will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Charnwood endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.

Citizens Advice Charnwood assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Charnwood, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

COPYRIGHT

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice Charnwood and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Note: This privacy policy only covers this website www.charnwoodcab.org.uk; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

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Sitemap

Citizens Advice in Loughborough started its life in June 1940 in the Library on Granby Street when it was primarily concerned with giving advice to visitors to the town. In 1943 it was reported that 450 queries were dealt with. In addition, 90 Red Cross messages for transmission to enemy countries and 81 received.

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Content Management System by Cuttlefish.

Citizens Advice Charnwood is the operating name of Charnwood Citizens Advice Bureau.
Registered Office: Woodgate Chambers, 70 Woodgate, Loughborough, Leicestershire, LE11 2TZ
Charity Registration Number: 1102353. Company limited by guarantee no. 4984410 registered in England and Wales.
Authorised and regulated by the Financial Conduct Authority: FRN 617548

The stories our clients tell us provide a unique insight into the problems faced by people not only in Charnwood but across the UK. The number of clients Citizens Advice works with annually makes it possible to spot trends and comment with authority on the strengths and weaknesses of different policies.

Read more about our Research & Campaign work...

Citizens Advice Charnwood's aims are:

  • to provide the advice people need for the problems they face
  • to improve the policies and practices that affect people's lives.

We play an essential part in helping anyone living or working in the borough of Charnwood by providing information, directing them to the best source of help for their issues and giving advice through trained generalist advisers and specialists. The service we provide is free, independent, confidential and impartial.

The advice we give covers all categories of social welfare law, although over 60% of our work actually relates to debt and welfare benefits. Other areas we cover include housing, employment, consumer, family & relationship issues and basic immigration queries.

When someone seeks advice and help from the Charnwood Citizens Advice the detail of their problem is recorded on a client database – this is the same for anyone using Citizens Advice across the country. The number of people helped each year makes it possible to spot trends, and comment with authority, on the strengths and weaknesses of different policies.

Some problems are specific to the Charnwood area and when that is the case we will bring the issue to the attention of local politicians and councillors so we can have some influence on policies.

When problems are not just local but affect everyone they are picked up by the Citizens Advice central office from the 7 million or so problems recorded in the client database each year. They then talk to government and regulators and work with other provider organisations to find ways of avoiding the problems in future.

Examples:http://www.citizensadvice.org.uk/index/campaigns/campaign_success.htm

As well as giving a voice to their clients, Citizens Advice's research and campaign work ensures that new policies are based on evidence rather than assumptions, benefitting many more people than could ever be advised one-to-one.

Homepage Slides

Charnwood Together AGM

Charnwood CAB events

We operate a drop-in service at our main office in Loughborough and also at our outreach centre in Shepshed.
You can find us at:

Syston

Shepshed

We play an essential part in helping local people with their problems by providing free, independent, confidential and impartial advice. In 2011 we dealt with over 23,000 client issues, many of which were related to the economic downturn. We are a registered charity, relying on donations and the work of our volunteers.

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