Many of our volunteers are Generalist Advisers, helping our clients over the phone and face to face, to explore the issues that they need help with and find the information they need to solve their problems.
This can involve supporting clients to find this information themselves and to take action, for example, to use a computer to manage their money, pay their council tax bill or find a rented property.
Sometimes it involves helping clients with one specific issue, such as completing a benefits form, or switching energy provider, and many of our volunteers help clients with a range of issues, supporting them to weigh up their options and to take action.
Full training is given and there is continuous supervision and support from our friendly team. Read Tony's story for an idea of what it is like to be an adviser at Citizens Advice Charnwood.