OUR DROP IN SERVICE IS CURRENTLY CLOSED. If you have an URGENT ENQUIRY call - 01509 649605 and we will do our best to arrange for an Adviser to call you back.
This line is available - Mondays 9.30 - 3.00, Tuesday 9.30 – 12.00, Thursdays 9.30 – 3.00
but please be patient - we are a voluntary service.
(We are pleased to say that in June we were able to help 260 people over the phone)

You could also try our Contact Centre on 03444 111 444 and there is online advice at Citizensadvice

If you are a Charnwood resident and struggling, or have any concerns about Coronavirus, more information and support is available here https://johnstorercharnwood.org.uk/

Welcome to Citizens Advice Charnwood

Providing the advice local people need for the problems they face

  • Syston
  • Shepshed 'bull ring'
  • Loughborough Sock Man

What You Need to Know

  1. Support our Charity

    Support our Charity

  2. Online Advice

    Online Advice

    Citizens Advice website can help when your local office is closed.

  3. Coronavirus - what it means to you

    Coronavirus - what it means to you

  4. Talk to an Adviser

    Talk to an Adviser

    We offer support for all your local needs

  5. Universal Credit - help to claim

    Universal Credit - help to claim

    We can support you to make a claim

  6. Volunteering Roles

    Volunteering Roles

    Most of the people who work in our offices in a number of different roles are Volunteers.

How to Find Us

Details below of where to find us


The entrance to our office is on Town Hall Passage - this is the passageway that runs alongside the Town Hall. Read More

Woodgate Chambers
70 Woodgate
LE11 2TZ
03444 111 444


Appointment-only, available fortnightly. For more details, please call the Contact Centre on 03444 111 444. Read More

Syston and District Volunteer Centre
18 School Street
03444 111 444


Located inside the Shepshed Community Centre and Town Council building, opposite the Tesco Express. Read More

47a Charnwood Road
LE12 9QE
03444 111 444