Help to claim

We can support you to make a new claim for Universal Credit, from opening an account through to receiving first full payment. For in-depth support we can offer a face-to-face appointment with a trained adviser who can help with:

  • Setting up a Universal Credit account
  • Completing claim to-dos
  • Verifying identity
  • Making sure the right evidence is provided to the Jobcentre


Tuesday 9.00am – 5.00pm & Thursday 9.00am – 6.00pm

To get an appointment you can be referred by the Job Centre.

Alternatively, a call to our Help to Claim helpline on 0800 144 8444 between 8am & 6pm may be more appropriate for you if you are confident in managing a claim yourself with just a little help.

You can find more information on Universal Credit on our advice pages