Citizens Advice
Continuing to push for change

Speaking out to make a real difference to people's lives has never been more important. We use our knowledge and evidence to campaign at the highest levels. We show big organisations, from private companies right up to the government, how to help make life better for everyone.

In August 2021 Ofgem announced the energy price cap was increasing. Not long after that predictions for the 2022 price cap soared. We used our data to show the immediate impact the cost-of-living crisis was having. We secured widespread media coverage to shine a spotlight on those affected the most and look ahead to what was needed. Our unique insights - from the percentage of benefit payments spent on energy bills, to soaring demand for our advice on how to manage spiralling costs, and revealing real-life stories of those at the sharp end - kept the pressure up.

As the crisis evolved we continued to offer expert policy analysis. We showed decision-makers across energy and welfare ways to fix the problem. Our work led to a series of government announcements that offered increased support. We continue to share insights from the frontline to raise awareness of the issues affecting people's lives and to secure further support for them.